Refund policy

Return & Refund Policy

We want you to love your purchase. If something arrives damaged, defective, or incorrect, we’re here to help make it right.

Because our items are made to order, we do not accept returns, exchanges, or refunds for buyer’s remorse, incorrect size selection, color preference, or change of mind. Please review all product details, size charts, and shipping information before placing your order.

Eligible Refunds or Replacements

We may offer a refund or replacement for:

Wrong item received
Damaged item
Defective item
Printing or production error

All refund or replacement requests must be submitted within 30 days of placing the order. Please contact us at info@theferalfish.com with your order number and clear photos of the issue.

Non-Refundable Items

We do not offer refunds or exchanges for:

Ordering the wrong size
Ordering the wrong color
Change of mind
Buyer’s remorse
Minor color differences due to screen settings
Items damaged after delivery due to wear, washing, or improper care

Refunds

If your request is approved, we will either issue a replacement or process a refund to your original payment method. Refund processing times may vary depending on your payment provider.

Questions

If you have any questions about your order or this policy, please contact us at info@theferalfish.com.